Quality assurance vs quality control

What is the difference between "quality assurance" and "quality control"?

Good question.

The answer is, in English, nothing.  The two are synonymous phrases.  They have, however, been appropriated by bureaucrats to mean two different things in bureaucrat jargon that has infected countless poor individuals around the world for decades.

The terms also lack an important element - a real adjective.  Good quality?  Bad quality?  There are plenty of organisations who do their best to maintain bad quality in their services.

See http://tinyurl.com/Quality-crapspeak for more on the bureaucrat usage.

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